Refund policy
Returns and Refunds
We accept eligible returns within 30 days after the last item in your order is delivered.
To qualify for a return, the item must be unused, uninstalled, and in the same condition in which it was received. Items must include their original packaging, tags, manuals, hardware, and accessories when applicable.
To request a return or cancellation, use our Return or Cancellation Request page. You will need access to the email address used when placing the order.
Please do not send products back without first submitting a return request and receiving return instructions.
Cancellations
Orders may be canceled until the item has been fulfilled.
Once an order has been fulfilled, it cannot be canceled. You may submit a return request after delivery if the item is eligible for return.
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Customized or personalized products
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Clearance or final-sale items
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Products that have been used, installed, ridden, modified, damaged, or altered after delivery
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Items missing original packaging, components, hardware, manuals, or accessories
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Products returned outside the applicable return period
This does not affect any rights you may have when an item arrives defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, submit a return request as soon as possible and include photographs when requested.
If the issue is confirmed to be our error, we will provide instructions for resolving it and cover the applicable return shipping costs.
Return Shipping
Customers are responsible for arranging and paying for return shipping unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable except where required by law or when the return results from our error.
We recommend using a trackable shipping service. Tangent Products is not responsible for return shipments that are lost or damaged before reaching us.
Refunds
After your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider and may take several business days after the refund is issued.
We may withhold the refund until the returned item is received or until you provide proof that it has been shipped.
Tangent Products may reduce or deny a refund when a returned product does not meet the eligibility requirements described above, subject to applicable law.
Exchanges
We do not process direct exchanges through the return system.
To obtain a different product, size, or color, return the eligible item and place a new order.
For defective, damaged, or incorrect items, submit a return request so we can determine the appropriate replacement or resolution.
European Union Right of Withdrawal
Customers located in the European Union generally have the right to withdraw from an eligible online purchase within 14 days after the last item in the order is delivered, without providing a reason.
When the withdrawal deadline falls on a weekend or public holiday, the deadline will be extended as required by applicable law.
To exercise this right, submit a request through our Return or Cancellation Request page before the withdrawal period expires.
Customers exercising the EU right of withdrawal are responsible for the direct cost of returning the item unless the product is defective, damaged, or incorrect.
For eligible EU withdrawals, the refund includes the original standard delivery charge. Any additional cost resulting from choosing an expedited, premium, or other non-standard delivery method is non-refundable.
Please return items according to the instructions provided.
Certain products may be excluded from the right of withdrawal where permitted by law, including customized goods and sealed goods that are unsuitable for return after being unsealed for health or hygiene reasons.
Contact
Questions about returns or cancellations may be sent to:
Tangent Products
info@tangentproducts.com
7307 Roseville Road, Suite 9
Sacramento, CA 95842
United States